Помощь и вопросы

What is TeraLoads?

A map where people look for and offer construction machinery, dump trucks, soil, gravel, sand, crushed stone, earth and road works. Instead of chat groups where posts get lost, you see everything on a map near you.

Does it cost anything?

No. Everything is free for now. If paid services ever appear, we will tell you at least 30 days in advance, and being on the map and registering machinery will stay free.

Is TeraLoads responsible for the deal?

No. We help you find each other. You agree on price, time, quality and payment between yourselves.

Why do I see a “Beta” label?

TeraLoads is still being tested. If you notice an error or have a suggestion, tap the yellow “Beta” tab on the edge of the screen and write to us. You can attach a screenshot.

How do I post a listing?

At the top choose “I’m looking” or “I’m offering” and answer a few questions: what, where, when. You can set the location with your phone’s GPS, type an address or drag the marker on the map.

I don’t know what machinery or material I need.

Every option has an ⓘ icon — tap it to see a picture and a simple explanation of what it is used for. The calculator helps with quantities: enter the area and layer thickness and it shows cubic metres, tonnes and how many trucks you need.

Подробнее:Не знаете, что нужно? СоветыКалькулятор объёма

How long is a listing valid?

Offers stay visible until you switch them off. An order stays visible while it is still needed: once someone gets in touch, we will ask “Is this still needed?” two working days later (for ongoing and whole-season orders — every 14 working days). If you don’t answer within the time stated in the question, or nobody gets in touch within 7 working days, we will pause the order — it disappears from the map, and you can renew it with one tap. Weekends and public holidays are not counted.

How do I refresh a listing without posting it again?

“My listings” → “Extend”. For a machine listing — “Refresh listing” next to the machine. If you try to post the same listing at the same place, we will offer to refresh the existing one.

How do I mark that it is no longer needed?

“My listings” → “Taken / no longer relevant”. The listing disappears from the map.

I have machinery. How do I quickly say I am free tomorrow?

Add your machines: Profile → “My machinery”. Then tap “Refresh listing” on the home screen or next to the machine — it takes a few seconds.

How do I show when my machine is busy?

Next to the machine tap “📅 Schedule” and mark the busy days. The map will show from when you are free.

How do I get orders without posting listings?

Profile → “Order alerts”. Choose which orders you want (machinery, haulage, materials) and you will be notified when someone in your area needs what you offer. You can set quiet hours.

Who sees my phone number?

Only signed-in users who tap “Call” on your listing. We never show numbers in lists and do not allow mass collection. If you don’t want calls, choose “In-app chat only”.

Why do I need to verify my phone number?

So that real people call you and nobody can post with someone else’s number. You will get the code by SMS.

I don’t get notifications about messages.

Allow TeraLoads to send notifications on your phone. On iPhone notifications work only after adding TeraLoads to the home screen: Safari → “Share” → “Add to Home Screen”.

How do I report an inappropriate listing or person?

In the listing tap “Report an inappropriate listing”. In a chat you can block the user.

What are the square markers on the map?

Quarries, plants, yards and places that accept soil or construction waste. The data comes from OpenStreetMap and public lists, so it may be inaccurate.

This is my company’s place. How do I claim it?

In the place card tap “Is this your company? Claim this place”. Once confirmed you can add contacts and a price list, and people can ask you for a price.

Can I simply give away soil or construction waste?

In some cases soil, crushed stone or construction waste are considered waste — then only those entitled to do so may transport and accept them. Make sure everything is legal before you agree.

How do I sign in?

With your phone number or email and a password. When creating an account you will get a confirmation code. Forgot your password — tap “Log in with a code”.

How do I change the language?

In the menu at the top or in your profile. TeraLoads works in Lithuanian, English, Polish and Russian.

How do I delete my account?

Profile → “Password and account” → “Delete account”. We delete your profile, listings, machines and photos. Your messages stay with the people you wrote to, but without your name.

Where are the privacy policy and terms?

teraloads.com/privacy and teraloads.com/terms. Questions — info@teraloads.com.